Friday, June 20
As you all know recently there were some changes and improvements made in our integrations with the external apps such as Evernote, Dropbox or Box which came with version 1.9.2.. Most of our customers loved the new features but some expressed concerns about security of our implementations. In this post I will try to address these and explain why we did what we did... and why everything is sweet and secure.
Secure Evernote, Dropbox or Box links in Nozbe
What happens when you add an Evernote note, a Dropbox or Box file... as comment to a task in Nozbe?
Through these services' API, Nozbe creates a special, secure link to the item you are attaching. While this link is a unique URL and may be considered as "public", we need to create it in order to let people you're sharing project with have access to the resource you're attaching.
Where is the information about this unique URL stored?
It's only stored in Nozbe. Nowhere else. Nobody can access the link to your Evernote note, Dropbox or Box file, unless they are sharing the same project with you, where the attached item is.
What if I don't share this project with anyone?
Then nobody will ever see this link. Nobody will access it. You can only see it and you can only access this resource. It's completely private for you.
What if somebody can discover the link?
This links is unique and is virtually impossible to be discovered by someone who has not received it from the owner. It only passes between your Nozbe and Evernote and is only visible to you and those you share given project with.
We take security seriously. It's all we think about. All the connection between you, Nozbe, Evernote, Dropbox, Box... is being done through SSL secure connection at a banking-level encryption, so nobody unauthorized can access your Nozbe or other cloud data. Please remember that your privacy and security is our first priority here at Nozbe.
If you still have any questions about it, please email me at email@example.com and I'll be happy to chat about how we do everything we can to make sure your data is safe at all times here at Nozbe.
(Written by Delfina - Support - CHO - Chief Happiness Officer)
Tuesday, June 17
Our wonderful user community never ceases to amaze me. There are plenty of examples of feedback, ideas and features that come from our fantastic customers. Yet, I have not encountered such pro-active and creative approach in a long while. I'm referring to recent creation of Marcus Platt, one of our long-time users of Nozbe.
He has recently posted a quick reference guide to Nozbe. It is a short and concise compilation of guidelines that are fully described on our help pages and in numerous blog posts we wrote here. And that is what is so great about it. You can print it out and look at it for fast hints on e.g. how to format your actions. When you want a full description you surely will need to browse our help pages, but in all other cases his 'cheat sheet' provides you with at-glacé information and saves you time.
Moreover, Marcus has kindly given us his consent to translate the guide to all the languages we support and once we'll get it done, we'll post the guides on our Help Pages.
Once again I'm very thankful to Marcus for having this awesome idea and going thorough with it. It will benefit us all, and I hope there will be more users like him to contribute things like that over time. Thank you Marcus.
- Delfina (Chief Customer Happiness Officer, Nozbe)
Thursday, May 29
First off, thank you so much for an amazing reception of my new book "It's all about Passion!", I received lots of fantastic emails and more than 5000 people are already reading my book. Thank you so much for your passion!
More passion coming in with Chris Brogan and Joost Wouters
As you know from one of the last chapters in my book, I love sharing my life with passionate people and I also get to do it through Productive! Magazine which we're publishing for you, [[name]], our great Nozbe customer:
I talked to Chris (best-selling author, editor and inspirational speaker) about us being "freaks" taking over the world and about his love for business, not for tools. He also reveals his professional plans:
"I am right on the verge of changing this a little bit. And this change I am about to make is dangerous. I don't say that to add excitement to our interview. :)"
He also explains his "freakiness":
"The stranger I became - the weirder I became - the more money I made. The more true I was to who I really was, the more I started making money."
I also had a chance to sit down with Joost Wouters - the author of "The 15-minute inbox". In the interview he says how to easily harness your inbox and what to do in order not to be a fire fighter... :)
"People are spending so much time in their inbox. It is like they are leading their teams with e-mail. They write so many e-mails that they can hardly find time to think or to be with their team."
Each of these issues offers you a whole range of practical articles full of tips and information on how to get done more, quicker, better and with less stress. Read the articles and find out if you are doing absolutely everything you can to make your life happier :)
Read the magazine as you like.
Productive! Magazine is a free, monthly doze of optimism, inspiration and useful productivity tips. You can take advantage of all these in your preferred way.
Get our apps:
... or simply read it online
Apart of the interviews we've got great articles by Judith Glaser, Laura Stack, Gonçalo Gil Mata, Jill Celeste, James Tonn and other passionate productivity experts. Enjoy!
Productive! Magazine family of free inspirational magazines is growing worldwide:
Mówisz po polsku?
Read the latest edition of Productive! Magazine Polska. We've got 7 practical and motivating articles by productivity coaches and bloggers waiting for you as well as the interview with one of the top Polish social media experts - Maciek "Mediafun" Budzich.
There is Productive! Magazine in Spanish full of articles written by Spanish productivity aficionados.
We also published Productive! Magazine in Japanese with amazing articles written by Japanese productivity experts.
Spread the word, please
Please, do let me know how do you like this issue of our monthly and share Productive! Magazine with your friends and colleagues
Monday, May 26
Written by Rafal (Nozbe Product Manager)
Today I want to present you how Nozbe helps us provide great Customer Support to you - our users.
Nozbe is our "ticketing" system
Every email from a customer that requires some technical analysis is forwarded to one of our shared Nozbe projects. We have 3 main projects in Nozbe that serve this purpose:
- Nozbe Support (bugs, problems with apps, etc.),
- Payments (problems with payments, affiliates, etc.)
- Feature Requests (how you guys think we should improve Nozbe for you)
Today I will show you how we manage the first group of issues in our main "Nozbe Support" project.
"Nozbe Support" project
Every task in this project is first reviewed by me. I am not a "Programming Ninja" like our developers but as a Product Manager I have some technical skills and in many cases I can come up with a solution or workaround for a reported issue. If no, thanks to rich comments feature in Nozbe, I can add a comment to the task with a feedback from my investigation and delegate task to one of our guys in the Development Team. They will know about this immediately thanks to notifications in Nozbe.
Sometimes we need more details...
...about the issue. To resolve it, I add a comment to the task asking our support team to email the customer for more details, etc. I delegate it to one of reps from our Support Team who created the issue and she asks a customer to provide additional information via mail. When user sends back an answer we use our magic trick that helps us add comments via email to an existing task and this is exactly what happens: an email is forwarded to Nozbe as a comment to the task.
We use Nozbe and we love it!
Yes, there are many ways to handle customer support but... we love Nozbe and we have realized by using Nozbe for managing our entire company, we get the benefits of having everything and everyone on board. Each time we use Nozbe we constantly improve our product and make it better for our users. Next week I will show you other insights of our workflow in Nozbe.
Question: Have you thought about using Nozbe for customer support? What do you think about our setup?
Thursday, May 22
As a Nozbe user you should know more who's behind the app you're using every day to plan your day and get things done. Today let me invite you to my world and... hopefully inspire you.
I have a gift for you. Let me thank you for being a part of my life!
Two days ago I turned 35. As a gift and a token of gratitude to you, my fantastic Nozbe customer, I decided to publish a book where you can get to know me a little better, see what drives me and hopefully you'll let me inspire you to discover more passions in your life.
In this book I'm sharing the story of 7 types of passion I discovered over 7 years of running Nozbe. I hope that it encourages you to continue our journey together towards an even more passionate life.
The book is completely free. After all, it's a gift from me to you. The book is available in these formats: PDF, Mobi (Kindle) or ePub (iBooks).
Bonus: a 20-minute video interview with me
Together with the book you'll get to see me share more details of my story on video in a previously unpublished interview with me:
7 types of passion
Passion inspires and attracts people. Throughout my professional career, I discovered that there is not just one thing I am crazy about that let's me work, improve, fight the obstacles and succeed. There is a whole range of passions that motivate me and help me go on and get up every day with excitement.
These passions include: right attitude towards money, finding a solution, building a product, improving my industry, growing as a person and leader, helping others and interacting with other passionate people.
Passionate people contributed to my book - read their stories
David Allen, Michael Hyatt, Steve Pavlina, Brett Terpstra, Laura Stack, Jason Womack, Augusto Pinaud, Michael Bungay Stanier, Stever Robbins, Maciek Budzich... and many more of my friends contributed to this book.
Some sent me short quotes which I included throughout this book. Others shared their own “passionate stories”. Read my book to meet them and get to know their stories, too.
Thank you for being a part of my passionate journey and for a privilege of being a part of your life.