If you’ve followed Nozbe long enough, you know that our support for email in Nozbe has been constantly improving the way you get things done with email.
There is always a room to improve.
Recently we’ve been optimizing more and more processes in our company and we’ve been thinking how to use Nozbe for customer support.
We started with this – our customer support team is sending emails with special cases to our new “NozbeSupport” project with the problem content and the action required.
However, the action appears in actions section and the rest of the email in the notes section. Not that good, should be better integrated.
Introducing sending to email as a comment, if only one action in the email
So whenever you’re forwarding an email to a Nozbe project with only one action below it, just like this:
The action will be added to the proejct with the very email body as its comment:
Should the email contain more than one action, it’ll be saved in Nozbe just as it was before – actions to actions and email body to notes.
- if you’re sending email body with ONE action – the action is being added to Nozbe with the email body being added as a comment to this action.
- if you’re sending email body with MORE actions – the actions are being added to Nozbe with the email body being added as a note to the project you’re sending this to.
Hope you’ll like this implementation of Email to Nozbe and it will help your group get more done and will help Nozbe serve you better.